Our Policies

Easy Returns & Exchanges

We want you to love your purchase! If you're not completely satisfied, we offer a hassle-free 7-day return and exchange policy.

Return Conditions

• Items must be returned within 7 days of delivery
• Items must be unused, unwashed, and in original packaging
• All tags and labels must be intact
• Proof of purchase is required
• Customized or altered items cannot be returned

How to Return

1. Contact our customer service within 7 days of delivery
2. Provide your order number and reason for return
3. We'll arrange pickup or provide return instructions
4. Pack items securely in original packaging
5. Hand over to our delivery partner

Refund Process

• Refunds are processed within 5-7 business days after we receive the item
• Refund amount will be credited to your original payment method
• For COD orders, we'll contact you for bank account details
• Shipping charges are non-refundable

Exchange Policy

Exchanges are subject to availability. If the requested item is out of stock, we'll process a refund instead. Size exchanges are free, but color or style exchanges may incur additional shipping charges.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange immediate replacement or full refund, including shipping charges.

Your Privacy Matters

At Tahire Shopping Center, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and protect your data.

Information We Collect

• Personal Information: Name, email, phone number, shipping address
• Payment Information: Payment method details (processed securely)
• Order History: Products purchased, order dates, delivery information
• Communication: Emails, chat conversations, feedback
• Technical Data: IP address, browser type, device information

How We Use Your Information

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order updates and shipping notifications
• Improve our products and services
• Send promotional offers (with your consent)
• Prevent fraud and ensure security

Data Protection

We implement industry-standard security measures to protect your data, including SSL encryption, secure payment processing, and regular security audits. Your payment information is never stored on our servers.

Third-Party Sharing

We do not sell or rent your personal information to third parties. We only share information with trusted partners for order fulfillment, payment processing, and shipping, all bound by confidentiality agreements.

Your Rights

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent for data processing

Cookies

We use cookies to enhance your shopping experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences.

Welcome to Tahire Shopping Center

By accessing and using our website, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

Use of Website

• You must be at least 18 years old to make a purchase
• You agree to provide accurate and complete information
• You are responsible for maintaining account confidentiality
• You agree not to use our services for illegal purposes
• You agree not to interfere with website functionality

Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not guarantee that all information is error-free. We reserve the right to correct any errors and update information without notice.

Pricing & Payment

• All prices are in Pakistani Rupees (PKR)
• Prices are subject to change without notice
• Payment must be made at the time of order placement
• We accept multiple payment methods as listed on our website
• Failed payments may result in order cancellation

Order Acceptance

Your order is an offer to purchase our products. We reserve the right to accept or reject any order. Order confirmation does not constitute acceptance. Acceptance occurs when we ship the products.

Intellectual Property

All content on our website, including images, text, logos, and designs, is the property of Tahire Shopping Center and protected by copyright laws. Unauthorized use is strictly prohibited.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability is limited to the amount you paid for the product.

Governing Law

These terms are governed by the laws of Pakistan. Any disputes shall be resolved in the courts of Lahore, Pakistan.